Free Delivery on

UK and Ireland orders over £40/€40 or currency equivalent

Standard Delivery Rates ( for orders under £40/€40)

Rest Of World

from €4.95

Ireland

€4.95

UK & NI

£5.95

International Delivery

International delivery is free on orders over €40/£40 or currency equivalent. For orders under this amount the delivery rates start from €4.95 and will vary depending on total weight of your order and the country we are shipping to. The shipping charges are automatically calculated during the checkout process. You can see the total shipping cost in order review on the checkout page before you click place order.

International delivery times vary depending on the destination. Delivery to Europe usually takes between 4-7 working days and delivery to the rest of the world usually takes from 5-8 working days. We do not ship orders exceeding 2Kg in weight to destinations outside of the UK and Ireland. If your order weighs more than 2kg you might consider splitting your order into two separate orders. You will be notified during checkout if your order weight exceeds the limit for your destination.

Returns

We hope that you will be pleased with your purchase. However, if you are not completely happy with it, we will gladly offer a refund on any unwanted goods less the cost of sending the item to you when the items are returned to us, in their shrink wrap with 30 days from date of delivery.

Returned items must be received by us in the same condition as you received them, so please pack up any returned items carefully in their original packaging and any free samples and/or free gifts received along with a completed returns form.

In the unlikely event that your product is faulty upon arrival we will happily refund your item including all postage when it is returned to us within 30 days from the date of purchase. In some cases we may forward a faulty product to the manufacturer of the product and ask that you deal with them directly.

How to Return Products

Please contact us to obtain a returns form, which you will need to print and fill out. Returns will not be accepted without a returns form.

The returns form will give you the correct return address details.

Please note that your return must be sent back within 30 days from the date of delivery.

All returns will be examined upon receipt and we will refund your payment as quickly as possible by the original payment method, no later than 30 days after we have received the returned goods.

We do not accept returns on sale items except where required by law.

Please note that Carter Beauty Cosmetics cannot be held responsible for packages that fail to reach us. For more information on our returns policies please see our Terms and Conditions

DOWNLOAD RETURNS FORM HERE